We’ve been working with Birmingham City Council for a while now on visualising their call-centre data so that the public can see how the council is performing in areas relevant to them. The project goes live today.
The dashboard was conceived in response to NESTA‘s (the National Endowment for Science Technology and the Arts) Make It Local call out in 2010. NESTA wanted local authorities to team up with local developers to produce discrete open data projects with some of their data. Birmingham-based Mudlark took the basic idea for the dashboard to the council’s Digital Birmingham arm, and they embraced it. NESTA approved the joint pitch and the result is now live.
The original aim was to make public the data relating to what issues people are reporting to the council. The belief being that when looked at on a map and in real-time the accumulation of data would provide an insight into the issues facing both the citizens of Birmingham and the council itself as it responds to the issues raised.
It’s a pilot project, and we’re looking forward to seeing how it flies…